Your customer portal is evolving

Optimising our exchanges

We are excited to announce the imminent arrival of your new customer area. From 12 October 2023, the customer portal will be your central platform for communicating with your Visiativ contacts.

A one-stop portal for all your Visiativ requests Visiativ

(support, administration, etc.)

A scalable platform that will offer you new features
(e.g. customer information, contracts, etc.)

A secure connection, with strong, unified authentication

MFA: your connection method changes

To increase the level of security of your account and guarantee the protection of your personal data, Visiativ is securing and upgrading access to your tools.

From 2 October 2023, you will be asked to register a second authentication factor when you log in.

If you were using a myCAD or myMoovapps account, you will need to reset your password by clicking on “Forgot your password?” on the login screen.


You are a myCAD customer? Keep your habits and enjoy all the benefits of the new portal from

What is MFA?

Multi-factor authentication (MFA) is an authentication method in which the user must provide at least two verification factors to access a resource such as an application, online account or VPN.

MFA is an essential component of any identity and access management (IAM) policy. Instead of just a username and password, MFA requires one or more additional verification factors, which reduces the likelihood of a successful cyber attack.

Why choose MFA?

The main benefit of MFA is to improve security by requiring users to provide more than a username and password to identify themselves. Usernames and passwords are important, but they are vulnerable to attacks and can be stolen by third parties. The use of an MFA factor such as a digital fingerprint or hardware key strengthens the guarantee that your company is protected from cybercriminals. This second authentication factor is usually attached to another device owned by the user, such as their mobile phone (in line with your company policy).

How MFA works?

MFA requires additional verification information (factors). One of the most common MFA factors encountered by users are One-Time Passwords (OTPs). OTPs are 4 to 8-digit codes that you often receive by e-mail, SMS or certain mobile applications (MS Authenticator, etc.).
With OTPs, a new code is generated periodically or each time an authentication request is sent. The code is generated from an initial value assigned to the user when they register for the first time and another factor, which may be an incremental counter or a time value. The authentication application can be installed on any smartphone, as no information will be transmitted to us (such as your telephone number.

When do I have to fill in this second factor?

This second authentication factor will be requested if you change your device or browser or every 90 days. You will not be asked for it every time you log on.

What are the prerequisites?

When you log in for the first time, you will need to specify the type of authentication you want to use (Application, SMS or email). Depending on the case, you will need to do the following first:

  • Application: install an authentication application in compliance with the publisher’s requirements
  • SMS: have a personal mobile number on which you can be contacted
  • Email: have an email address that you can access when you log in

Do I risk losing my data?

The data linked to your user account will be kept.

Any other question?

You can reach our customer service department on +33 9 69 322 223 (Monday to Friday, 8.30am to 12pm and 1.30pm to 5pm).

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