Insurance agents


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How the insurance industry copes with new digital developments


The insurance industry has 4 branches: insurance, brokerage, general agents and assistance services, and together they account for nearly 230,000 jobs and 11,500 companies. Although their structures may vary, all companies in the sector are now facing the challenges of industry-wide digital transformation. In fact, this revolution is sweeping across every profession and transforming them every day. Digitalising customer relationships is one of the factors with the biggest impact. To respond to this need, several high-performance solutions exist and are available from Visiativ.


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11 500

companies in the insurance industry


professions are impacted by digital transformation


of consumers want to interact with their insurance company through digital channels

Challenges for the insurance industry:


In the midst of change, insurance professions are evolving rapidly and companies must face new challenges to take their productivity to new levels:

  • Digitalising the customer experience: the advent of Insurtech is revolutionising the market by delivering new insurance products through innovative technology.
  • Coming up with new agile product solutions; open-insurance is fast becoming a new growth lever 
  • Adapting to new tools and training employees
  • Implementing electronic invoicing by 1 July 2024 
  • Improving customer communication, support and advice 
  • Achieving “zero paper” and “zero delay” 
  • Tightening up data security; cyber attacks are on the rise

The benefits of digital transformation:


Digital solutions are true profit centres for every branch of the insurance industry. In fact, they empower you to:

  • Facilitate exchanges between employees and customers 
  • Track key processes and secure information sharing 
  • Increase the company’s responsiveness and productivity 
  • Automate data processing 
  • Comply with GDPR requirements 
  • Respond to market developments

Visiativ Innovation Engine


Visiativ Innovation Engine is a unique and innovative approach to enable SMEs and SMBs to identify their performance levers, co-construct their digital transformation roadmap, and deploy proven solutions while sharing experience and know-how.


For over 35 years, Visiativ has been helping SMEs to accelerate their innovation, improve their competitive edge, and meet their sustainable development commitments. We are the trusted advisor, with a real ability to deploy solutions, in a collaborative economy of shared experience.

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