Deliver 24/7 omnichannel customer service to facilitate interaction with your customers and resellers.
Whether your BtoB customers use your products or sell them on to other customers, they demand a web space for self-service and discussion. Visiativ Customer Service is the business solution that allows you to manage your customer relations and your distribution network across all channels: web, mobile, sales force.
Centralising data on the same platform and digitalising processes makes for instantaneous communication, improves the efficiency of support services and promotes products or spare parts sales... for a new customer experience.
With Visiativ Customer Service, you deliver a high value-added self-service customer portal to your customer, reseller and distributor network that’s accessible 24/7: an effective lever for satisfaction, loyalty and generating revenue.
“As part of our international development strategy, it’s crucial for our customer service to be accessible anywhere in the world, regardless of the time zone. Visiativ Customer Service lets us offer our customers and resellers a 24/7 online experience and services, regardless of the country. This allows us to be very responsive to their requests.”
Arnaud THIEULIN
Chief Executive Officer
With Visiativ Customer Service, you can easily share information with your customers, distributors and repairers through dedicated 360 views.Your customers can access all their documents, across all terminals and on the move.
With Visiativ Customer Service, you can easily share information with your customers, distributors and repairers through dedicated 360 views.Your customers can access all their documents, across all terminals and on the move.
With Visiativ Customer Service, you keep your customers and resellers up to date on your latest news and provide them with key technical and marketing documentation.
Using Visiativ Spare Parts, the interactive spare parts catalogue, your customers can easily identify the spare parts they need and order them simply by placing them in their shopping cart.Like this, you build customer loyalty and generate additional income.
“Today, Visiativ Customer Service lets us analyse our machines, find out which type of machine has the most problems, and then improve our products. All production sites have access to the information centralised on the platform. We can also draw up quotes directly from the portal, for spare parts for instance.”
Jérôme GALPIN
Chief Executive Officer
Omnichannel customer service aims to unify the customer experience across multiple channels (web, mobile application, sales force, customer service, field technicians) by integrating them into a single system.It provides a 360-degree view of interaction with each customer, thus empowering companies to respond to requests more efficiently.
Just like the BtoC market, BtoB customers habits are changing.They expect a seamless journey across all contact points, wherever and whenever they want.Allowing them to contact you on the channel of their choice whenever they want to will have a positive impact on their customer experience and on your image.
Omnichannel customer service comes with many benefits:you increase your service productivity, capitalize on your customer intelligence, increase their satisfaction by responding rapidly reactive to their requests, plus you generate new revenue.
Visiativ Customer Service is a solution of Visiativ Innovation Engine.
Our cloud innovation platform offers a continuum of services for the digital, social and environmental transformations of SMEs and SMIs: services and solutions to plan, implement and manage your transformations, to enhance your competitiveness and business performance.
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