Deliver 24/7 omnichannel customer service to facilitate interaction with your customers and resellers.
Whether your BtoB customers use your products or sell them on to other customers, they demand a web space for self-service and discussion. Visiativ Customer Service is the business solution that allows you to manage your customer relations and your distribution network across all channels: web, mobile, sales force.
Centralising data on the same platform and digitalising processes makes for instantaneous communication, improves the efficiency of support services and promotes products or spare parts sales... for a new customer experience.
With Visiativ Customer Service, you deliver a high value-added self-service customer portal to your customer, reseller and distributor network that’s accessible 24/7: an effective lever for satisfaction, loyalty and generating revenue.
Arnaud THIEULIN
Chief Executive Officer
With Visiativ Customer Service, you can easily share information with your customers, distributors and repairers through dedicated 360 views.Your customers can access all their documents, across all terminals and on the move.
With Visiativ Customer Service, you can easily share information with your customers, distributors and repairers through dedicated 360 views.Your customers can access all their documents, across all terminals and on the move.
With Visiativ Customer Service, you keep your customers and resellers up to date on your latest news and provide them with key technical and marketing documentation.
Using Visiativ Spare Parts, the interactive spare parts catalogue, your customers can easily identify the spare parts they need and order them simply by placing them in their shopping cart.Like this, you build customer loyalty and generate additional income.
Visiativ Industry Customer Portal: Easily share information with customers, distributors and repairers and manage your after-sales procedures
Visiativ Spare Parts Catalogue: Easily identify spare parts
Solidworks composer: digitalise your technical documentation
Visiativ e-commerce B2B Industry: Ordering spare parts or products
Visiativ Outcall Management: Simplify the way you schedule your outcalls
Visiativ Consumer Goods Customer Portal: Easily share information with your customers and resellers, and provide after-sales service to your distributors
Visiativ e-commerce B2B Consumer goods Order components, products and deliver repair services
Jérôme GALPIN
Chief Executive Officer
Omnichannel customer service aims to unify the customer experience across multiple channels (web, mobile application, sales force, customer service, field technicians) by integrating them into a single system.It provides a 360-degree view of interaction with each customer, thus empowering companies to respond to requests more efficiently.
Just like the BtoC market, BtoB customers habits are changing.They expect a seamless journey across all contact points, wherever and whenever they want.Allowing them to contact you on the channel of their choice whenever they want to will have a positive impact on their customer experience and on your image.
Omnichannel customer service comes with many benefits:you increase your service productivity, capitalize on your customer intelligence, increase their satisfaction by responding rapidly reactive to their requests, plus you generate new revenue.
Developpe your BtoB e-commerce site for your resellers to offer them an omnichannel and personalized sales experience 24/7.
DiscoverMaximise your BtoB sales with a e-commerce site for your resellers to enable ordering processes and offer personalized experience 24/7.
DiscoverA portal accessible 24/7 which improves spare parts orders and customer relationship. The customer journey is personalized, response times is optimized and services available are multiple.
DiscoverIncrease customer satisfaction with an efficient customer service available 24/7 and increase your quality of service.
DiscoverShare technical documentation of all manufactured equipment to facilitate identification of spare parts, and reuse existing documentation in PDF format and CAD models. A secure extranet space in order to make it easier for your customers to maintain equipment and replace spare parts.
Discover
