iCare by Visiativ
HERE WE TAKE CARE OF OUR CUSTOMERS
Contact iCare (standard call cost), where our advisers will provide you with all the help you need and facilitate the handling of your requests
Visiativ has set up a special single-number hotline to give top priority to customers. Our advisers are at the ready to guide you and handle your requests as fast as possible.
This hands-on service strengthens the bond with our customers and helps us understand them better so that we can develop offers tailored to their needs.
What do customers say?
are satisfied with the iCare service
are satisfied with the competence of their adviser
are satisfied with the friendliness of their adviser
“The iCare service was created following the 2017 Great Customer Survey, which revealed that our customers no longer knew where to look for assistance.
They got lost in the maze of subsidiaries and services on offer at Visiativ! And so Icare was
created to provide customers with a premium service to answer their questions and handle their requests. Customer satisfaction is our top priority!”
Elyane, iCare Customer Service Adviser